Privacy Policy
ProMedix UK Ltd
Registered Address: Kirkby-in-Ashfield, Nottinghamshire, NG17 8SE
Email: privacy@promedix.uk
ICO Registration Number: C1726747
- Who We Are
ProMedix UK is a private healthcare provider offering consultations, wellness services, aesthetic treatments, minor surgery, and diagnostics. We are committed to protecting and respecting your privacy.
- What Data We Collect
We collect the following types of personal data:
Identification Data: Name, date of birth, address
Contact Data: Email, phone number
Medical Data: Health history, treatments, prescriptions, clinical photos
Payment Data: Billing and transaction information
- How We Use Your Data
We use your data to:
Deliver safe, effective medical care
Communicate appointment reminders and updates
Comply with legal/regulatory obligations (e.g., CQC, GMC, HCPC, ICO)
Improve our services (anonymised analysis)
- Lawful Basis for Processing
We process your data under the following lawful bases:
Consent – for marketing or optional communications
Contract – for delivering healthcare services
Legal obligation – compliance with health regulations
Vital interest – in emergencies
Public interest – for regulated medical activities
- Sharing Your Data
We only share your data with:
Clinical professionals directly involved in your care
External labs and diagnostic services (with your consent)
Regulatory bodies, if required
Third-party IT and billing services (under confidentiality agreements)
We do not sell or misuse your data.
- Data Retention
Medical records are retained for at least 8 years (or until a child turns 25), as required by UK medical record standards.
- Your Rights
Under the UK GDPR, you have the right to:
Access your data
Request correction or deletion
Object to or restrict processing
Withdraw consent (for marketing)
Lodge a complaint with the Information Commissioner’s Office (ICO)
- Contact Us
If you have any concerns about your data, contact our Data Protection Officer at:
📧 privacy@promedix.uk
📞 0115 646 3999